![]() ![]() The Tacoma is all of that and so much more, and has become an icon for North American overlanders.Įditor’s Note: Originally featured in the spring issue of Overland Journal As travelers, we ask a lot from our 4WDs, expecting durability, capability, comfort, and capacity, all the while hoping for a great value and even some rugged good looks thrown in. These purchases were made before they started having issues.Throughout the history of our publication, the Toyota Tacoma has remained the most popular vehicle among our readers, a reflection of the model’s reliability and accessibility. (I am actually also running an Ironman lift and sliders both from EO. I had to have neighbors help us with the bumper because again one guy can’t install a 150lb bumper with a 60lb added winch. The winch Derrick also recommended the Smitty built winch and it didn’t end up fitting properly so the solenoid box had to be relocated. It takes more than one person to install that bumper once it’s been taken off. Derrick and Andy both know I have a 150lb bumper on my runner. ![]() I messaged and he called me and made the excuse that he forgot Andy was going to FL and that it was Easter weekend. He offered to personally deliver my winch and install it. That’s when I got a response asking for my number. I didn’t hear anything so I messaged on April 5th and said I want a refund. I waited until April 2nd and messaged again as I didn’t receive the winch or a tracking number. I sent another message on the 29th and they responded saying that I should see shipping within the week. I checked in with them on the 27th as to when I would be getting my winch and they stating they would have to get back to me. Maybe with enough pressure, we can start getting some parts shipped out to people or at the very least get a straight answer out of EO. Consult this Tacomaworld post for more things you can do to try and resolve your case: Share your experience on their Facebook reviews and Google reviews pages (as of this writing they have straight 5 stars on both!) Submit a complaint to the New York State Division of Consumer Protection ( ) PayPal for example says you have 180 days to file a dispute. Note that different payment services have different policies regarding the maximum amount of time you can wait before filing a dispute. Submit a dispute with your bank, credit card company or PayPal etc. Let me know and I'll update this post so we have a collective source of issues ![]() If you've been impacted by Explore Overland here's some things you can consider: Here's a list of folks who have got their stuff but had to put up a struggle to get Taco - (didn’t actually get bumper, just got money back through PayPal dispute) received money back through PayPal on May 25th, - sliders ordered on January 10, 2022 Sliders received in March, bumper - 2 sets of sliders ordered on Oct 20, - Tacoma plate bumper ordered on Oct 26, - sliders ordered on - sliders ordered on November 24, - sliders ordered on Nov 30, - dual swingout bumper ordered on Dec 17, - sliders ordered mid December, - 18k worth of parts in January, truck dropped off April, paying $500/month for rental while waiting for work to finish (I feel so bad for you man - sliders ordered on January 2, 2022. Skid plates - sliders and bumper for GX ordered on October 13, 2021. Here's a list of folks from those threads who paid but haven't gotten their - sliders and skid plates ordered on June 4, 2021. Sliders - Bumpers Group Buy - Explore Overland all Toyota/Lexus Now with DIY Kits. There's been a couple of threads where these issues have been expressed and documented: Not to mention the vendor is also gallivanting across the country hosting trail rides instead of fulfilling these well past due obligations. What doesn't make sense is ghosting customers who are dealing with double or triple the quoted lead time while the continuing to drum up new business with sales and promotions under ridiculously optimistic lead time estimates given what people are actually experiencing. I'm sure there's a grain of truth in those explanations. We've all heard variations of the same excuses 'unreliable powder coaters', 'steel shortage, 'staff shortage' etc. I personally ordered a set of sliders on November 30th 2021 and was told they've been at the powder coaters since early March. While it looks like they've delivered some nice parts to some folks in mid 2021, they've really been struggling to fulfill orders recently.įolks who have placed orders in October 2021 with an estimated 8-12 week lead time are still waiting 28 weeks later with no estimate of delivery. Explore Overland is a new fab shop based out of New York state. Seems like we may have another problematic vendor brewing. ![]()
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